Effective Date: 01 July 2024

1. Introduction

Welcome to Orca Estates. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

We may collect and process the following personal information about you:

• Name
• Contact information (phone number, email address)
• Identification or passport number
• Special requests or preferences
• Feedback and reviews

3. How We Collect Information

We collect personal information through:

• Online and offline booking forms
• Email and phone communications
• Guest registration forms upon arrival
• Feedback forms and surveys

4. Third-Party Booking and Payment Processing

We use a third-party service provider for booking and payment processing. This provider handles your personal information in accordance with their own privacy policy. We recommend that you review their privacy policy to understand how they manage and protect your data.

• NightsBridge Privacy Policy: https://site.nightsbridge.com/privacy-policy/

5. Use of Your Information

We may use your personal information to:

• Process and manage your booking
• Communicate with you regarding your stay
• Provide personalised services and improve your experience
• Comply with legal obligations
• Conduct market research and improve our services

6. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Our third-party booking and payment processor for transaction processing
• Service providers who assist us in operating our guesthouse
• Legal authorities if required by law

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or damage. However, we cannot guarantee absolute security of your data transmitted to us electronically.

8. Your Rights

You have the right to:

• Access your personal information
• Correct or update your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

9. Cookies and Tracking

Our website may use cookies and other tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Orca Estates

134 Hillhead Road, Bluff, South Africa.

Cell: +27 71 334 4784

Tel: +27 31 467 1625

Email: reception@orcaestatesdurban.co.za